• 10 years industry experience, minimum 5-7 years in application support roles
• 5+ years team management experience; with remote team management, ideally within financial services. Demonstrable leadership experience required.
• Excellent spoken and written English, clear communication skills, calm under pressure.
• Level 2/Level 3 production support experience, experience of dealing with remote Level 1 support teams. Must be able to evidence where they have lead significant process or change improvement programs within support arena.
• Must have evidenced examples of being a “manager of managers”, leading the support model across a domain or set of applications and not just single applications.
• Demonstrable project management and risk mitigation qualifications
• Demonstrable experience in supporting mainframe environments; COBOL, VMS, Unix experience required.
• Experience in treasury or payments service platforms (preferred).
• Experience with Agile / Extreme project methodology and development teams (preferred).
• Experience in “greenfield” / new outsourcing engagements; must be able to evidence team building around a new platform.
